Today saw what might be the end of my long running feud with my cable-internet company.
When I moved to my current house around January 1st this year, I got a letter from them detailing when an engineer would come to install the cable internet again. I wrote back saying I wasn't using it (hadn't for ages since I switched to ADSL. Just forgot to cancel.) and that I would like to cancel.
Thinking it was sorted I didn't give it another thought. That was until I found out (way too late) that they were still deducting my from my account every month. I called again and was told that I would have to write another cancellation letter. And fast too, since they had now switched to a "per year" scheme. If I was too late they would automatically extend the agreement another year!
Dutifully I complied and sent in another letter. That was 5 weeks ago and I still hadn't heard anything. So I called yet again. After waiting in line for ages and getting redirected 3 times I got someone on the phone.
She explained to me that according to her records the account was cancelled early this year and that I was hundreds of euros "in the plus". She went off the check with a colleague and what do you know?
It was true.
They vowed to transfer this "surplus" back to me forthwith and cancel the account "for real".
Amazing...
Now I need a way to spend it!
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